Operations employee working at Tourlane.

Operations

Customer Care—the Tourlane Way

Operations at Tourlane

As the glue that holds everything together, our Operations department is not only the first point of contact for our customers. From pre-sales to document handling, we're also the main port of call for any traveler in the middle of a trip. Sending out travel documents, applying a voucher to your trip, or giving you a call to make sure you’re okay—our customers trust us to take care of all the nitty-gritty details before, during, and after their trip.

Consisting of five areas of customer care, our team may be big, but our connection to all departments is integral to the way we operate. Holistic knowledge of what we offer, from the nuts-and-bolts of safety to fulfilling a customer’s dream trip, is something that we all share. But Operations is incomplete without having the right attitude—and across five areas, it's our love of service that unites us. We're never afraid to pick up the phone and talk to our customers.

‘‘Even though we are five separate teams, we work as one unit. We know we are the first and last point of contact for every customer.’’

Jochen Heidenberger, Head of Customer Care

Why Tourlane?

Advocate

Work for the customer—we’re the first point of contact on their dream trip

Advocate

Work for the customer—we’re the first point of contact on their dream trip

Empathy

Provide the care needed for our customers through your own understanding of travel

Enthusiasm

Leave a lasting impression through compassion and trust

Open Positions

Where do you want to contribute?

Sorry, we have no open positions